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IT Support Job Ready Program
IT Support Job Ready Program
IT Support Job Ready Program
Duration: 1 Month
Outcome: Internship Ready for MSP
Program Objective :
Program Objective :
This course is designed to prepare students with practical IT support skills and real MSP experience to secure internship placements confidently.
Weekly Course Structure :
Weekly Course Structure :
Week 1: Foundations & Lab Setup
Week 1: Foundations & Lab Setup
Theme : Understand the MSP Environment
● What is an MSP? Typical roles and workflow
● Ticketing systems overview (ConnectWise, Freshdesk)
● Windows 10/11 and Server OS installation
● Virtualization (VirtualBox or Hyper-V)
● Remote access tools (RDP, AnyDesk, TeamViewer)
Lab Tasks (Week 1) :
● Install Windows 10 & Server 2019 VMs
● Setup a basic network environment
Week 2: Core Infrastructure Skills
Week 2: Core Infrastructure Skills
Theme: Active Directory & Networking
Windows Server Configuration
● Active Directory: users, groups, OUs
● DNS, DHCP fundamentals
● GPO (Group Policy Object) basics
● Printer sharing and mapping
Lab Tasks (Week 2):
● Promote a server to domain controller
● Join Windows clients to domain
● Create GPO for desktop wallpaper, password policy
Week 3: Modern Workplace Tools
Week 3: Modern Workplace Tools
Theme: Cloud and SaaS Familiarity
● Microsoft 365 Admin Center walkthrough
● User management and license assignment
● OneDrive & Outlook support
● Ticket lifecycle: opening, resolving, documenting
● RMM tools overview (Atera, NinjaOne)
Lab Tasks (Week 3) :
● Create & manage M365 users
● Simulate a support ticket for mailbox or sync issues
Week 4: Troubleshooting & Soft Skills
Week 4: Troubleshooting & Soft Skills
Theme: Real MSP Experience
● Troubleshooting workflow & methodology
● Customer communication and escalation
● Documenting processes and SOPs
● Mock support tickets & live simulations
Final Project (Week 4) :
● Resolve 5 common MSP support scenarios
(e.g., user can't login, printer offline, slow network)
Bonus Topics (Optional) :
Bonus Topics (Optional) :
● Intro to CompTIA A+ Concepts
● PowerShell basics for automation
● Resume, interview, and soft skill training
At Completion You Will:
At Completion You Will:
● Confidently support end users in Windows & Office 365
● Understand Active Directory, DNS, DHCP
● Manage tickets and remote sessions
● Be ready for real MSP internships or junior IT roles
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