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3-Month IT Support Internship Program
3-Month IT Support Internship Program
Location: Melbourne-based MSP (Managed Service Provider)
Focus Areas: IT Support • Cybersecurity • Client Services
About the Internship
About the Internship
This internship offers students a valuable real-world opportunity to work in a fast-paced IT service environment. You'll join a professional team that supports diverse clients across Australia, gaining hands-on experience in IT operations, security, and client management.
Internship Duration:
12 Weeks – Part-time or full-time, flexible schedule based on student availability.
What You’ll Learn & Do :
What You’ll Learn & Do :
● Ticketing Systems
Use professional ticketing platforms (e.g., ConnectWise, Freshdesk) to manage incidents, service requests, and escalations. Learn ticket triage, note-taking, and resolution documentation.
● Client Interaction
Communicate with real clients over email, remote access, and phone under supervision. Learn how to gather information, troubleshoot politely, and escalate efficiently.
● Device & User Support
Perform desktop troubleshooting, printer setup, user account creation, email configuration, and Windows patching under supervision.
● Office 365 Administration
Assist with managing Microsoft 365 tenants, including mailbox troubleshooting, license allocation, and OneDrive/Teams issues.
● Cybersecurity Exposure
Shadow basic cybersecurity tasks such as endpoint security deployment, MFA setup, email filtering, and log review. Understand real-world risks and how they’re mitigated.
● Documentation & SOPs
Contribute to knowledge base entries, runbooks, and internal documentation used by support teams. Learn best practices in structured documentation.
● Team Collaboration
Attend team meetings, use internal chat tools (Teams, Slack), and participate in daily ticket reviews with senior engineers.
Internship Outcomes
Internship Outcomes
By the end of the internship, you’ll:
● Build confidence in managing user and system issues in a real IT environment
● Understand the full lifecycle of IT support requests
● Gain client-facing experience under supervision
● Get a solid introduction to cybersecurity principles and professional service delivery
Ideal For:
Ideal For:
● Students who’ve completed an IT Support Job Ready Program
● Candidates pursuing a career in IT helpdesk, networking, or cybersecurity
● Anyone wanting hands-on MSP experience
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